Support

Email support@mybills.co.in. We answer on working days, Indian hours.

The more of this you include, the faster it gets fixed:

• Your business name and the phone number you sign in with.
• The booking reference, if it concerns one.
• What you expected, and what happened instead.
• The app version, from Settings, and whether you were on the app or in a browser.

Please do not email us guest identity documents. We do not need them and we would rather not hold a copy outside the encrypted store.

Somebody forgot their PIN

The owner sends a new invite link from Settings → People. Recovery routes to you, not to us — we cannot unlock a device, by design.

A guest says they paid but the booking is not confirmed

A payment claim is not a payment until somebody checks it. Open Awaiting verification and confirm or reject it.

Rooms are showing as unavailable when they are not

A hold from an abandoned online booking releases itself within a minute. If it persists, check Bookings for a held booking nobody completed.

A booking link has stopped working

Creating a new quick-book link replaces the previous one — every copy already shared stops working. Share the current link from Settings → Quick book link.

Tell us at support@mybills.co.in and say “outage” in the subject. Our monitoring alerts us on state change, so we are usually already looking — but a message from a customer is the signal we trust most.