Terms of service

These are the terms on which MyBills Technologies (“we”, “us”) provides MyBills Resort to you. Creating an account, or using the service in any way, means accepting them. If you are accepting on behalf of a business, you confirm you are authorised to bind it.

You must be 18 or over to hold an account.

What the service is

Software for managing bookings, availability, guests and payments at a resort, homestay or small hotel. We provide the software.

We are not a party to any booking between a resort and its guest. We do not take custody of anyone’s money and we do not process payments — a guest pays the resort directly, by UPI or bank transfer, and the resort records that against the booking. Any dispute about a stay, a refund or a cancellation is between the guest and the resort.

Your account

• You are responsible for what happens under your account, including what your staff do with the access you grant them.
• A PIN unlocks the app on one device and never reaches our servers. Keep it to yourself. If a device is lost, end its session from Settings immediately — changing the PIN does not affect a device someone else is holding.
• Give us accurate business details. Your invoices, and the bills you issue your guests, are generated from them.

Acceptable use

You agree not to:

• Use the service unlawfully, or to store data you have no lawful basis to hold.
• Attempt to reach another customer’s data, probe or interfere with the service, or circumvent any limit or access control.
• Resell or white-label the service without our written agreement.
• Upload malware, or content that is unlawful or infringes someone else’s rights.
• Use the guest-facing booking pages to collect anything beyond what a booking requires.

We may suspend an account that breaches this, and we will tell you why.

Your guests’ data

You decide what guest information to collect and why. We process it on your instructions. In the language of the DPDP Act you are the Data Fiduciary and we are your Data Processor.

That means you are responsible for having a lawful reason to collect guest data, for telling guests what you are doing with it, and for handling their requests. We give you the tools — consent capture at the point of capture, an audit trail, retention limits, deletion — and we will support you, but we cannot make those decisions for you.

On our side, we undertake that we will:

• Process guest data only on your instructions and only to provide the service — never for our own purposes, and never to train anything.
• Keep it in India, encrypted at rest, isolated from every other customer at the database level.
• Use only the sub-processors named in our privacy notice, and tell you before that list changes so you can object.
• Tell you without undue delay if guest data you control is exposed, with enough detail for you to meet your own notification duty.
• Delete or return it on request, and on termination, except what law requires either of us to keep.
• Not read guest names, phone numbers or identity documents through our support console — it is built so that we cannot. Where we open a support session at your request it is read-only, time-limited, requires a recorded reason, and appears in your audit log as well as ours.

Paying for it

• The trial runs for 30 days, no card required.
• Afterwards a plan is invoiced in advance. Invoices are settled by bank transfer or UPI against a reference. There is no card on file and nothing is ever charged automatically.
• If an invoice goes unpaid the account becomes read-only. Nothing is deleted — your data stays visible and exportable. You simply cannot take new bookings until it is settled.
• Fees already paid are not refunded for a period already served.
• Plan prices may change. We will give you 30 days’ notice before a change affects you, and it will never apply to a period you have already paid for.

What we promise, and what we do not

We work to keep the service available and your data safe, and we say plainly what we have built to that end. We do not promise uninterrupted availability, and the service is provided as-is.

We are not liable for indirect or consequential loss, or for loss of profit, revenue or goodwill. Where liability cannot be excluded, it is limited to the fees you paid us in the twelve months before the claim.

Nothing here limits liability for our own fraud, wilful misconduct or gross negligence, for death or personal injury caused by our negligence, or for anything else Indian law does not permit us to limit.

You will indemnify us against claims arising from your unlawful use of the service or from your failure to meet your own obligations to your guests — but not from anything caused by us.

Your data, and getting it out

Your data is yours. You can export it at any time while the account is active.

On termination we keep it available for 30 days so you can export it, then delete it, except records we are legally required to retain. Ask and we will delete it sooner.

Ending it

You may stop at any time. We may suspend or end an account that is being used unlawfully or in a way that endangers other customers’ data, and we will tell you why. Where the breach can be fixed we will give you a reasonable chance to fix it first.

Things that are ours

The software, its design and its documentation remain ours. Using the service does not transfer any of it to you. Your content — your business details, your bookings, your guests’ data — remains entirely yours, and we claim no licence to it beyond what is needed to run the service for you.

Changes to these terms

We may update these terms. Where a change materially affects your rights or obligations we will give 30 days’ notice by email and ask you to accept the new version when you next sign in. If you do not accept, you may end the account and export your data; the old terms apply until you do.

Governing law

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, save that either of us may seek urgent injunctive relief wherever it is needed.

The rest

• Force majeure. Neither of us is liable for failure caused by events beyond reasonable control — including network or power failure, or the acts of an upstream provider.
• Assignment. You may not transfer this agreement without our consent. We may transfer it as part of a merger or sale of the business, on notice to you.
• Severability. If any part of this is unenforceable, the rest stands.
• Entire agreement. These terms and the privacy notice are the whole agreement between us about the service.
• No waiver. Not enforcing something once does not give it up.

Getting in touch

Email: support@mybills.co.in
Post: MyBills Technologies, [POSTAL ADDRESS TO BE FILLED]